FAQ

1) What is HughesNet®?

HughesNet® is the high-speed Internet solution that’s available to every growing business in the contiguous US with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a fast, always-on Internet connection—so you have instant access to the business-critical information you need.

2) What is the difference between HughesNet business service plans and the consumer service plans?

SPEED! HughesNet® Small Office and HughesNet Business Internet service plans provide larger transmission resources than the Home and ProPlus plans. As such, they provide a higher level of overall performance for a multi-user, small business environment. Some of the other key differences include: commercial installation of a slightly larger antenna for faster upload and download speeds and higher reliability; the ability to download larger files more frequently; a greater number of open TCP sessions; and additional static IP addresses.

3) How fast are HughesNet Business services?

FAST—a world apart from your dial-up connection! HughesNet® offers two service plans for business. HughesNet Business Internet provides maximum download speeds of 2.0Mbps, and maximum upload speeds of 500Kbps. HughesNet Small Office service plan provides maximum download speeds of 1.5Mbps, and maximum upload speeds of 300Kbps. You’ll download files in seconds, access email instantly, and share information easier and faster with customers, partners and suppliers.

4) What connection speeds will I typically get with HughesNet?

With the HughesNet® Small Office service plan, you may enjoy maximum download speeds of 1.5Mbps, with typical speeds of about 800Kbps during peak times. Upload speeds, which are capable of reaching 300Kbps, are typically about 185Kbps during peak hours.

With the HughesNet Business Internet plan, connect your office to the Internet with maximum download speeds of 2.0Mbps, with typical speeds about 1.2Mbps during peak times. Upload speeds, which are capable of reaching 500Kbps, are typically 300Kbps during peak hours.

5) How fast are HughesNet Business services compared to other high-speed services?

HughesNet® provides download speed performance similar to other broadband services. The user experience is excellent when downloading Web pages, emails, or large data files. At the same time, satellite "upload" speeds (for sending data) are more appropriate for general Internet use, such as browsing the Internet, email, online ordering, etc. and not appropriate for higher speed demands of Website hosting, as an example.

6) Which HughesNet service is right for my business?

HughesNet® delivers a wide range of innovative and scalable network solutions to enterprises and small-to-medium businesses, and allows consumers and teleworkers everywhere to enjoy the excitement and convenience of high-speed Internet from home.

• For small home offices, HughesNet Professional service is generally recommended.
• For small businesses looking for connectivity at a commercial location, HughesNet offers
  • HughesNet Small Office

To determine if HughesNet (and satellite Internet service overall) is a good fit for your business, click here.

7) Is Voice-Over IP compatible with HughesNet Satellite Internet?

Unfortunately, not at this time.